What do you want to solve?
Our clients are C-suite leaders who already get that culture and communication matter to business performance. The question is “where to begin?” or “what to do next?”
And whether you’re in HR, Marketing, Corporate Communications, Legal, IT or elsewhere, the answer is:
Let’s start where you are now and get you where you want to go. Here’s what’s working for our clients now:
Just like everywhere else in the business you need data to know how you’re doing and where to focus. We work with leading engagement survey providers and platforms to find out where you stand with employees and where to take action. Want to be a “top place to work?” This is where it starts. Make it an engaging habit with a pulse app or platform. We’ll help you create a culture of feedback that informs decisions and taps the idea power of your people.
Uncover insights to pinpoint areas of greatest risk and opportunity
We bring ease and discipline to stepping back from the day to day demands to look ahead and plan. We help you engage the right cross-functional stakeholders, define priorities and map out action plans so your intentions actually get implemented. We’ll teach you to fish and give you the fishing pole. We’ve got templates, checklists and timeline tools. We’ll run quarterly checkpoints and tune ups. We’ll help you communicate your vision and strategy to get others on board.
Identify, organize and implement action priorities
Rapid growth, strategy shifts, organizational changes, a new leader, geographic expansion … you’re the exception if you’re not experiencing substantial change, pretty much all the time now. Change generally creates an environment of uncertainty that taxes employee attention and puts big new demands on leaders, HR and the communications team. We help get you to the benefits of the change, faster, by pinpointing the biggest stress points, potential champions and the sanest way to make it make sense to everyone so they can keep doing a great job while adopting new ways.
Help employees, leaders and the culture itself move through the change curve, smoothly and effectively.
Employees are overwhelmed with the firehose of random communication coming at them across many platforms. What's the essential story of your company, why you exist, how the place operates, the progress you're making, and what's next? It's not enough to just aim your customer or investor communication inward (though they need to be aligned.) We create the narrative and messaging that guide all internal communication, and tools that equip leaders to be effective communicators.
Make your narrative and news compelling and useful.
It happens more than you might think — disconnects between how the company portrays its brand externally and what employees are seeing and living inside the organization. Vision, mission, brand promise, employee value proposition, values - they must be aligned, real, and continuously brought to life through words and deeds or you risk eroding trust and engagement (and just plain confusing people) among all stakeholder groups
Align internal and external brand strategies
You need the right talent for the growing demands on communication engagement and culture. We’re working with more and more clients to set up new internal engagement teams or expand the scope of the resources they have, along with the cross-functional roles and practices that ensure success. From needs assessments, to job descriptions, to interim on site support and more, we’ll help you build the capabilities you need. (Tip: rising in importance are _____, workplace analytics, and ___.)
Expand the impact of your internal teams
A Planning Checklist
Where do we want to go?
What do we know?
What do we need to find out?
What are three must-do’s?
What are three nice to have’s?
What are three quick wins?
Where do we have momentum and resources?